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UPSC Optional 2026Question 19Public AdministrationTechniques of Administrative Improvement150 words

Work study and Work measurement are techniques for improving administrative efficiency. Comment. (Answer in 150 words)

Model answer & approach

- Work study and Work measurement are techniques for improving administrative efficiency. Comment. (Answer in 150 words)
Introduction
Work study and work measurement, rooted in Scientific Management, seek to improve administrative efficiency by analysing how tasks are performed and determining the time and resources required for their completion.
Body
Work Study:
1. Examines existing methods of performing work to identify unnecessary steps, duplication and delays.
2. Simplifies procedures, improves workflow and promotes better utilisation of personnel and equipment.
3. Techniques such as process charts and method study help redesign administrative routines.
Work Measurement:
1. Establishes the standard time required for completing a task under normal conditions.
2. Helps determine manpower requirements, workloads and realistic performance standards.
3. Facilitates budgeting, scheduling and comparison of actual with expected performance.
Administrative Benefits:
- Reduces waste and procedural bottlenecks.
- Enables rational staffing and delegation.
- Improves productivity and service-delivery timelines.
- Provides objective standards for performance evaluation.
However, excessive measurement may encourage mechanistic behaviour, ignore qualitative outcomes and reduce employee motivation.
Conclusion
Thus, work study and measurement remain valuable efficiency tools when combined with human-centred management, flexibility and outcome-oriented evaluation rather than rigid productivity targets.
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