Refund & Cancellation Policy
1. What we sell
, operated by , sells digital subscriptions (“plans”) that unlock access to study content — previous-year-question analysis, model answers and frameworks. The Monthly and One UPSC cycle (18-month) plans are prepaid subscriptions that renew automatically at the end of each term, through the UPI AutoPay or card mandate you approve at checkout, until you cancel. The Lifetime plan is a one-time payment and never renews.
2. Try before you pay
The latest two exam years of every segment — Prelims, Mains and Optional — are free forever and need no payment or card details. This is the full product experience on recent content, and it is deliberately generous so you can judge whether the archive is worth buying before you spend anything.
3. Refunds
Because a plan delivers immediate and complete access to digital content, payments are non-refundable once the plan is activated. We encourage you to use the free tier described above to satisfy yourself that the product suits you before purchasing.
This does not affect the payment-failure and duplicate-charge protections in section 4, or any rights you may have under applicable consumer law.
4. Failed or duplicate payments
If money was deducted but your plan was not activated, or you were charged more than once for the same order, email us with the payment reference. Verified failed or duplicate charges are refunded in full. This is the one circumstance in which we return money as a matter of course, and there is no time limit on reporting it.
5. Technical problems
If a technical fault on our side prevents you from accessing content you have paid for, contact us and we will fix it. If we cannot restore access, we will discuss a fair resolution, which may include a refund. We review such cases individually and in good faith.
6. How approved refunds are processed
Where a refund is approved under sections 4 or 5, it is returned to your original payment method (the UPI account or card used at checkout). Approved refunds are initiated within 2 business days and typically reflect in your account within 5–7 business days, depending on your bank or UPI provider. We do not charge any processing fee for a refund.
7. Cancellation
You can cancel auto-renew at any time from Dashboard (“Cancel auto-renew”), or by revoking the mandate in your UPI app or bank. Cancelling stops all future charges; your access continues until the end of the term you have already paid for, and then stops. If a renewal payment fails, access ends at the end of the paid term and you can renew from the pricing page. Each renewal charge, like the first payment, is non-refundable once the term has started; verified failed or duplicate charges are refunded in full.
8. Contact
Questions about this policy: · . See also our Terms of Use and Privacy Policy.